Shipping policy
Shipping & International Delivery Policy
1. Delivery in Ukraine
In-stock items
Orders for in-stock items are shipped via Nova Poshta throughout Ukraine within 1–3 days after payment is received.
Made-to-order items
If the item is not in stock, production takes 2–3 weeks from the date of payment. After production is completed, delivery within Ukraine takes 1–3 days.
Delivery cost
Delivery within Ukraine is paid by the customer upon receipt of the order at a Nova Poshta branch, according to the carrier's current rates.
2. International Delivery
We ship all orders worldwide from Ukraine.
UPS Express
Delivery time: 7–12 business days
Cost: UAH 3,800
Nova Poshta
Delivery time: 5–10 business days
Cost: UAH 500
Available for: Poland and Moldova only.
Ukrposhta
Delivery time: 2–8 weeks
Cost: UAH 650
Available for: worldwide delivery.
Delivery times may vary depending on the destination country, customs procedures, and the operation of the carrier.
Made-to-order items
For items that are not in stock, please allow 2–3 weeks for production, in addition to the estimated delivery time.
Customs duties and taxes
International orders may be subject to customs duties, taxes, or other import charges according to the regulations of the destination country. These costs are not included in the shipping fee and are paid by the recipient.
Delivery to Russia and Belarus
Due to the ongoing military aggression against Ukraine, delivery to Russia and Belarus is not available.
3. Shipping Terms & Conditions
If the ordered products are in stock, the order will be dispatched within the applicable processing period specified above.
Shipping is carried out according to the terms and conditions of the selected courier service. Delivery times are estimates and may be affected by customs clearance, holidays, force majeure, or other circumstances beyond the seller's control.
4. Unclaimed Orders
If an order is not collected or received by the customer and is subsequently returned to the sender, any refund due may be reduced by the cost of return shipping and any additional fees or charges imposed by the courier or shipping provider.
For international shipments, where the cost of returning the parcel exceeds the value of the order or where the return is otherwise deemed economically impracticable, the parcel may be disposed of by the carrier in accordance with the carrier’s applicable terms, conditions, and policies.
The customer is solely responsible for providing an accurate and complete delivery address, valid and up-to-date contact information, and for ensuring the timely acceptance or collection of the order.